Our COVID-19 Policies

Below you will find information on our ongoing operational and programmatic response to COVID-19.

As the largest licensed residential therapeutic community in North Carolina, TROSA is fortunate to have access to excellent on-site guidance from our health partners and we take great care in planning and preparing for any and all health issues that may impact our community, with a strong emphasis on proactive risk mitigation and prevention efforts. TROSA has a dedicated health task force closely monitoring and guiding our residents, staff, and our surrounding community. We are following recommendations from the Durham County Public Health Department, North Carolina Department of Health and Human Services (NCDHHS) and the CDC throughout our organization and have enacted special protocols and policies around hygiene, gatherings, visitors, admissions, and engagement with social enterprise supporters to keep our community healthy and safe. 

We know that COVID-19 cases will continue to rise in our nation and our state; however, we are doing everything in our power to continue to keep our campus healthy. In addition to our on-campus team we want to thank the Durham County Public Health Department, who will continue to advise us as we confidently carry forward our ongoing response plans.



All TROSA residents and staff follow our policy of wearing masks and practicing proper social distancing and frequent hygiene procedures, including mandated greater frequency and length of handwashing, disinfection of all surfaces, and the inclusion of enhanced cleaning procedures and equipment.  TROSA is following the NCDHHS guidelines for environmental cleaning. TROSA’s Task Force, medical and cleaning teams, and health partners have detailed plans in place should a resident exhibit symptoms of COVID-19. Here are some examples of ongoing steps we are taking to keep our campus safe and supported:

• New policies and protocols for all services provided to TROSA residents (for example: increased food safety measures for serving residents at meal times; limiting groups and meetings to the recommended maximums; etc.)

•  TROSA’s campus participates in ongoing proactive COVID-19 surveillance testing.

• There are temperature check-points and posted signs at the entrances of TROSA facilities restricting visitors to campus and instructing those who must visit TROSA properties to refrain from doing so if they have symptoms. Staff and residents have their temperatures checked at the start of each day.

• Implemented telemedicine and telecounseling for residents to supplement our on-site daily therapeutic care.

• TROSA residents enrolled in educational courses outside of our campus are participating in online distanced-learning where available.

• New policies for transporting residents and graduates that provide additional protection for our drivers and escorts.

•Since March 2020 TROSA has identified residents who are at higher risk for complications from COVID-19 and has taken specific steps to ensure their health and wellbeing on our campus. 

 • TROSA has developed coordinated care plans for those who may show signs of respiratory illness and fever, which include isolation and quarantine as needed. We continue to follow all protocols from the NCDHHS and will adhere to these guidelines for care and cleaning. If a TROSA resident does test positive for COVID-19 we will immediately contact Durham County Health Department and will be prepared to follow any additional enhanced protocols.

TROSA’s task force is in frequent contact with our regional health advisors and have the most updated information. TROSA remains a safe space for our residents in recovery and together we will continue to save lives.

Are you a TROSA graduate?


New Update: As of January 13, 2022, we are temporarily pausing graduate visits to our campus locations. This will be in effect at least through January 31, 2022. Please call Continuing Care at 919-419-1059 for any questions you may have and for any continuing care service needs such as house bags and meals. 

As a provider of services to more than 400 men and women in recovery, we must ensure that our close-knit community remains healthy. For this reason, please understand that until further notice, we have a temporary pause on allowing graduates to visit. When we allow graduates back to campus, graduates must be fully-vaccinated and show their vaccine card. We cannot wait to see you again. We have missed your presence, your participation, and all that you offer our community – especially that of being inspiration and role models for our newer residents. As a TROSA Graduate, you are part of our TROSA family and we are here to support you however we can. Please reach out to us if needed.

Thank you for your patience as we all work together to ensure we can provide quality resources and care during this unprecedented time. If you need immediate help or have questions about graduate recovery groups, please call TROSA’s Continuing Care department: 919-419-1059.

Do you have a loved one at TROSA?

For those with loved ones at TROSA, it is understandable that you may have questions about the steps we are actively taking. Please read our full response to COVID-19 found on this page. If you have further questions, please call 919-419-1059. If calling between 9am – 5pm Monday thru Saturday you will be connected to the Family and Community phone line (extension 1820). If calling “after hours” press 1820 when you hear the general office message. Please leave your first and last name, phone number, and a message. You will receive a call back.

How can I help?

Thank you for thinking of TROSA. The most impactful way to show your support at this moment is with a donation. It is thanks to charitable donations that we have been able to continue providing our comprehensive services to over 400 men and women living in recovery at TROSA while proactively planning and carrying forward new program enhancements to keep our campus safe.

You can make a donation by clicking the “DONATE” button/link found on each page on TROSA’s website. TROSA keeps its program cost-free to our residents thanks to the generous support of those who believe in our mission to help men and women change their lives. In March 2020, we temporarily closed TROSA Moving and TROSA Thrift Store for several months. As of mid-June 2020 we started to resume modified TROSA Moving and TROSA Thrift Store operations These closures and modifications were needed to keep our residents safe, but resulted in more than $3 million worth of losses last year. We will continue to be impacted by the substantial losses to our program revenue. Any amount you can give is meaningful. Thank you again.